Simply log in to your guest profile, select the booking to be cancelled under the "Reservations" tab and then click on the "Cancel" button.

Please note that cancellations are final. If you cancel your reservation, you will not be able to renew it.

If you cancel your reservation less than 1 day before the reservation date, we will refund 100% of the ticket value. In accordance with festival rules, we do not refund the booking fee of 49/79 Kč (menu 490 Kč + 49 Kč booking fee / menu 790 Kč + 79 Kč booking fee per guest, for a reservation for a minimum of 2 guests) and a Prime Time fee - we charge 60 Kč (VAT included) per guest.

The refund depends on when you cancel the reservation.

If you cancel your reservation less than 1 day before the reservation date, we will refund 100% of the ticket value.

In accordance with the Terms and Conditions, if you wish to cancel your reservation on the day of your reservation or later than 10:30 PM the day before your visit, we will not refund the funds as the restaurant will be ready for your visit.

Please note that if you reschedule your reservation, the cancellation period will be calculated from the original date. For more information, see the RestaurantWeek® Festival Terms and Conditions at https://restaurant-week.cz/regulations.

Your money will be refunded within 7 days of cancellation.

Refunds are made via the electronic payment system in the same way as the payment (card/transfer).

How can we help?

We've put together the most common questions regarding reservations. Here are our tips and advice!

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